Refund Policy

We want every purchase to be straightforward and worry-free. You may request a return or exchange for any reason within 30 calendar days after the item is delivered.

Return eligibility

To help us complete the request, please provide the order number and identify the item you want to return or exchange. When practical, keep the item and its original packaging together until we provide return instructions. A receipt or other proof of purchase may be required.

Free returns and exchanges

We pay the return shipping cost for eligible no-reason returns and exchanges. We also pay all return shipping costs when an item arrives damaged, defective, incorrect, or incomplete. We will provide a prepaid return label, and we do not charge a restocking fee.

After receiving a return request, we will explain the next steps and, when a physical return is required, provide the free label and the correct return destination. Please do not send an item back before receiving these instructions.

Damaged, defective, incorrect, or missing items

Contact us promptly if an order is damaged, defective, incorrect, or missing an item. Include the order number and a clear description of the problem. Photos may help us resolve the issue faster. These situations remain eligible for an appropriate remedy even when an item would otherwise fall within an exclusion below.

Exclusions from no-reason returns

Customized goods, clearance items, gift cards, and opened intimate or hygiene-sensitive goods may be excluded from no-reason returns. These exclusions do not limit remedies available for goods that are damaged, defective, sent in error, or incomplete, and they do not reduce any rights that cannot lawfully be waived.

Refunds

Once a refund is approved, we process it to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. If 10 business days have passed after approval and the credit is not visible, contact us so we can help investigate.

Order cancellation

You may ask to cancel an order before it ships. Contact us as soon as possible with the order number. If the order has already shipped, it will be handled under this return and refund policy.

Contact

Email: dreammaifun@gmail.com
Phone: (402) 580-3135
Address: 35 Davida Dr, Asheville, NC 28806, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM