FAQ

Where do you ship?

We currently ship only to addresses within the United States.

How much is shipping?

Standard shipping is free for every United States order, with no minimum purchase required.

When will my order arrive?

Order processing takes 1–2 business days. After the carrier receives the package, transit generally takes another 4–6 business days. Weekends and public holidays are not business days.

Will I receive tracking?

Yes. Tracking information is provided after shipment. Carrier scans can take a short time to appear.

Can I return or exchange an item?

Yes. An eligible return or exchange may be requested for any reason within 30 calendar days after delivery. We provide a free return label, pay eligible return shipping, and do not charge a restocking fee.

What if an item is damaged, defective, incorrect, or missing?

Contact us promptly with the order number and details. We pay any required return shipping and provide an appropriate remedy. Exclusions for no-reason returns do not remove remedies for these order problems.

Are any items excluded from no-reason returns?

Customized goods, clearance items, gift cards, and opened intimate or hygiene-sensitive goods may be excluded from no-reason returns. This does not restrict remedies for damaged, defective, incorrect, or incomplete items.

How are refunds issued?

An approved refund is processed to the original payment method within 10 business days. The bank or card issuer may require additional time to post it.

Can I cancel an order?

You may request cancellation before shipment. If the order has already shipped, the Refund Policy applies.

Which payments do you accept?

We accept eligible credit and debit cards through Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Checkout is processed in USD.

How do I contact customer service?

Email: dreammaifun@gmail.com
Phone: (402) 580-3135
Address: 35 Davida Dr, Asheville, NC 28806, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM